|
KMID : 0926620090140030132
|
|
Korean Journal of Hospital Management
2009 Volume.14 No. 3 p.132 ~ p.153
|
|
|
A Case Study about Managing Waiting Time for Raising Customer`s Satisfaction in the Medical Service
|
|
Park Chan-Kwon
Kwag Eun-Jwoo
|
|
|
Abstract
|
|
|
|
The waiting time makes the customer be bored, and is the reason to obstruct the service quality evaluation. The managing waiting time appears to be the most important task, in accordance of physical inconvenience especially because the customers of the medical service are supplied in the unstabled status. Therefore, necessity and object of managing waiting time in the medical service were presented through the definition of waiting time and the consideration about preceding study, and the main cause of the waiting time was analyzed, furthermore the measure of actually indicated waiting time and various ideas for reducing the time were presented lastly as selecting a case study participative hospital for achieving the study object. This study will be one of role model as a solution to reduce the waiting time in each medical institution.
|
|
|
KEYWORD
|
|
|
Waiting Time, Medical Services, Customer`s Satisfaction
|
|
|
FullTexts / Linksout information
|
|
|
|
|
|
Listed journal information
|
|
 
|